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Marlow

Hoteluri Marlow

Crowne Plaza Hotel Marlow, An IHG Hotel

Hoteluri Crowne Plaza Hotel Marlow, An IHG Hotel

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A very good comfortable hotel on the edge of Marlow - rooms are very clean & spacious. Beds are very comfortable & excellent bathroom. We had a bar meal which was very good & reasonably priced & self service breakfast the next morning was excellent - plenty of choices we will definitely stay there again . My husband used the swimming pool which he said was very good too

This was another pleasant stay; good room, good breakfast and a good spa, so no complaints at all.I'm sure I'll be returning soon.

Another pleasant stay.

Karim so brilliant. Breakfast was superb and the overall experience was wonderful. This is the second time visit here and both for our wedding anniversary. 10 and 12 years. Definitely will be returning in the future

Excellent overall

This was our second stay at this hotel and on both stays everything has been excellent. All the staff are very welcoming and friendly and cant do enough for you.Nothing is too much trouble - the rooms are excellent , clean and welcoming and location is excellent.Ankit the Restaurant Manager and Bashanta (front of the house )made extra effort to make our stay more pleasurable.Would stay here again .

First class stay

Lovely location near beautiful Marlow only a 20 minute walk Wonderful welcome from Karim on reception Club room was lovely , clean and comfortable Three course meal menu was fantastic and so was breakfast The Spa was terrible awful atmosphere , unorganised and shockingly unprofessional The afternoon tea was very good went above and beyond to accommodate my gluten free diet The hotel was Too busy with weddings very loud and disrespectful guests unfortunately

Spa weekend with virgin experience

Staff at the hotel need unconscious bios training, was greeted with aggression and micro aggressions. Do better.

Not a great stay

Two members of the team were really great karim on reception and mohi in the restaurant but the other staff were really good awell

Great room and service

Such an amazing place, stay here regularly whilst studying for work. Since the moment I arrived for my first stay, I felt so welcome. The staff go above and beyond to make sure you feel safe and comfortable (especially as a solo traveller).The room was spotless with everything you could need and amazing black out curtains. Love the facilities on site too, nothing better than a swim and sauna after a day's work or studying.

Home from home

I have stayed at this hotel probably a hundred nights over the years. It is slowly slipping in terms of standards. It feels like cost cutting every area possible which is seriously effecting the quality which now also does not match the price. In my most recent stay I had to ask for my bed linen to be changed after the first night. I have noticed this recently that it stinks. They always smell like an old, damp shower curtain. I can’t tell if they aren’t being washed properly or if the duvets and pillows are dirty and needing replaced. It’s disgusting. My replacement sheets were equally smelly. Such a shame as I stay nearly every week but I don’t think I will come back any more. 10 minutes up the motorway to Gerard’s cross is better and cheaper.

Slipping Standards

Booked up a spa weekend package for two and the location is brilliant, and Betty the masseuse was absolutely amazing is the first thing to say! Please give her a raise, in fact all the staff are clearly working above and beyond at this hotel.But now we come to the downsides… the rooms are lovely inside… but from the entry to the hotel to the door of your room everything else is dated and falling apart. When I visited last year I noted the floor number indicator in the main lift was broken and had fallen back on itself and months later what should be a simple fix still wasn’t sorted! And it’s like this throughout the hotel with things feeling like they need a deep clean as they are dated. As for the spa it’s been massively oversold the hotel has hundreds of rooms, and spa packages are being sold yet there are only 12 yes 12 loungers around the fairly tiny pool!!It’s time to renovate or stop selling spa packages as much as it’s too busy for the size of the pool. What should have been a relaxing weekend ends up you awkwardly standing around the pool hoping in vain to find a space! The massage and food was lovely (again thanks to Betty) but here the staff are doing great and it’s the owners/management letting the hotel down… it’s a great location and could be brilliant… but you need to invest and enlarge the pool area if you are going to focus on spa weekends as your business model for weekends.

A very tired hotel needing a refurb!

Thank you so much for such a lovely stay. The staff made us feel very welcome and always provided great service. The room was clean and spacious. No complaints.

Great service, would definitely recommend!

Lovely hotel, staff very friendly, good food, good location.

We arrived on a very busy day and had to queue to check in for app 20 min.We were checked into a room that already had occupants as we found suitcases and personal belongings in the room. That floor stank of weed. We were given another bedroom but had to wait for it to be cleaned first. My card was assigned to the 1st room and I was charged for the extra spend on that room. Still waiting for a refund despite the receptionist apologising at check out and promising to process it. I followed it up with an email to reservations yesterday hoping to get a response soon. Other than this the experience was good.

Large room. Comfortable bed. Quiet. Friendly staff. Only a 30 minute drive to Heathrow.

Convenient, efficient hotel, enjoyed the breakfast

Carpet had orange stain on it. Offered a club room upgrade, It had 2 smaller orange stains. Fire Alarm sounded, lucky a false alarm. Turnstile doors broke down, no hot water for a morning, mattress soft and lumpy Reception showed sympathy over promised on what they could assist with, basically best thing was leaving and heading home.

Lovely hotel. Great facilities. Breakfast buffet is very good.

Decent hotel for price, had better days feeling but staff service was good

A perfect place for a peaceful nights sleep after a busy day in Marlow.

Updated hotel with very modern rooms - which isn’t evident from the outside. Great leisure club - pool, steam room, sauna and (only warm) tub. Plenty parking.

Great hotel, lovely rooms, staff were a bit stretched, long queues to check in/out, perhaps an automated system to prevent this. Cleaning staff were flat out and our room didn't get cleaned but we only wanted fresh towels. A little bit more time should be spent cleaning up the grounds, lots of empty drinks and dog poo around the grounds. A few more choices at breakfast would be good. All things said it is a good hotel and we would return, this is us being picky for the hotel to achieve the status it deserves.

Crowne Plaza Hotel Marlow, An IHG Hotel (Marlow, Marea Britanie)

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